Support

How can we help?

Answers about buying, downloading, and using 340 Digital products — and how to reach us.

Contact

Email us.

We’ll reply by email as soon as we can.

Business
340 Solutions LLC, Connecticut

Include, if you can

  • The product name
  • For order questions: the email address used at checkout and your order date
  • What happened, and what you expected

Never send passwords, payment card numbers, or other sensitive information by email.

Buying

How purchasing works.

Checkout is not open yet. This is how purchases will work at launch.

  1. Choose

    Every product page lists the exact files, formats, license, and price, with real previews.

  2. Pay once

    Checkout is handled by our checkout provider, Payhip. Any sales tax is shown before you pay. We never see your full card details.

  3. Receive

    You get a download link for one ZIP file and a receipt by email.

Downloads

Downloading and opening your files.

  1. 01

    Save the ZIP

    Download it to a computer and keep a copy somewhere safe, such as your organization’s shared drive.

  2. 02

    Unzip it

    Double-click on Mac, or right-click → Extract All on Windows. Start with the file numbered 00.

  3. 03

    Check it’s complete

    MANIFEST.txt lists every file. Something missing or won’t open? Email us.

If something goes wrong

We’ll help make it right.

  • Lost or expired link

    Check spam for your receipt, then email us with your checkout email and order date.

  • A file won’t open

    Tell us which file and app. We’ll help or send a replacement.

  • Refunds

    Duplicate purchase, failed download, damaged file, or material defect? Contact us within 30 days and we’ll fix it or refund you. See the Refund Policy.

  • Privacy

    How we handle your information: Privacy Policy.

FAQ

Common questions.

When will checkout open?

The store is preparing for launch. Checkout is not open yet, and no payment details are collected on this site. Use “Get launch updates” on any product page to be told when it opens.

How do I open the files?

The editable files are standard Word (.docx) and Excel (.xlsx) files, and the reading copies are PDFs. Open them with software that supports those formats. In Microsoft Office, click “Enable Editing” if a Protected View bar appears; spreadsheet summaries calculate after that.

Which apps have you tested?

We describe file formats rather than specific apps until our compatibility testing is complete. When it is, we will list the apps we have tested here and on each product page.

Can I share the files with my team?

Yes. One purchase licenses one organization (a sole proprietor counts as one). You can share the files with your employees, volunteers, board members, and authorized contractors or advisers. Please don’t resell, publish, or repackage them.

I’m a consultant. Can I use a kit with clients?

Yes — one purchase covers one client organization. Customize the files and deliver the documents to that client; each additional client needs its own purchase.

Is any purchase a subscription?

No. Products are one-time purchases with no recurring charges.

Do the products make my organization compliant?

No. They help you put widely recommended practices in place. They are not legal advice and do not guarantee compliance or security.