Our products are digital downloads that you can open as soon as checkout is complete. Because a download can’t be returned, we don’t offer refunds for a change of mind once the files are delivered, except where the law requires it. We do want every customer to get a working product that matches its description, so we will fix the problem or refund you in the situations below.
When we fix the problem or refund you
- Duplicate purchase — you bought the same product more than once by mistake: we refund the duplicate.
- Download failed — you paid but couldn’t download the files: we help you download them or send a new link. If we can’t get the files to you, we refund your purchase.
- Files damaged or won’t open: we send replacement files. If that doesn’t solve it, we refund your purchase.
- Material defect or not as described — the product is materially different from its product page, or a defect prevents its normal use: we correct the problem or refund your purchase.
Please contact us within 30 days of purchase.
How to ask for help or a refund
Email info@340solutions.com with the email address used at checkout, the product name, the order date, and a short description of the problem (and the app you used, if a file won’t open). We’ll reply by email and work with you to resolve it. Approved refunds are issued through our checkout provider, Payhip, to your original payment method; how long a refund takes to appear depends on your bank or payment provider. If we refund a purchase, the license for that copy ends and we ask that you delete the files.
Your legal rights
This policy does not limit any rights you have under applicable law. If you are a consumer in a place that gives you additional rights for digital purchases (for example, a right of withdrawal or remedies for faulty digital content), those rights apply in addition to this policy.